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O2C - Subscription

Handle all subscriptions - print, digital, online - in one single, integrated system and automate ordering. O2C - Subscription supports all related processes, including CRM and controlling/reporting.

Efficient subscription management:

  • Order taking for new subscriptions with direct and instant access to the master data
  • Processing of pro formas and single orders
  • Availability of the complete customer history (automatically created by the system)
  • Subscription evaluation option, fully automated process for student prices, temporary delivery, interrupted delivery, accrual.
  • Integrated price combinations; combinations of print and online/digital
  • Real-time web shop integration via Web Services (APIs)
  • Integration with web delivery platforms – authorize digital shipments in real-time via Message Based Services
  • Multi-tenant, multi-language, multi-currency
  • Country-specific price, tax and delivery cost tables

Effective CRM:

  • Integrated CRM functionality helps you deal with queries and issues as they arise
  • Address management and address marketing
  • Postal check and duplicate recognition
  • Direct marketing and direct sales tools
  • Planning and controlling of marketing activities and evaluation (orders received from specific marketing initiatives are analyzed)
  • Comprehensive reporting - information can be processed using various file formats: reports can be adapted to your precise needs
  • Detailed analyses for controlling

Selected Customers