The integrated Customer Care Management (CCM) components facilitate optimum customer acquisition, customer classification, customer service, complaint management and even call center activities.

• Your business processes can be carried out, updated and logged as transactions. You alone specify what a transaction is. Whether telemarketing activity or complaint, you can record all communication with and information pertaining to the customer.
• The reminder option enables you to distribute transactions within the company and to manage complex process chains.
• Integrated marketing tools support the entire marketing process from campaign planning through to exact target group address of prospective customers. All of the major means of communication including direct mail, telemarketing, fax and e-mail can be accessed for this.
• A highly sophisticated address management system with potential customer classification using freely defined features, import and export interfaces, address checking and duplicate editing facilities provides the basis for your marketing work. 

CCM - Product Information 8.7 [PDF, 870KB]
CCM - Enhancements 8.5 [PDF, 50KB]
CCM - Description [PDF, 50KB]
IAP - Description [PDF, 400KB]
MKG - Description [PDF, 420KB]