Integrated order processing makes full use of the master database.

Orders are quickly processed online with a minimum of data entry. You need only enter the customer name, the ordered product and the quantity. All other information (price, discounts, payment terms and shipping method and more) is extracted from the master data. Other order terms can also be defined as defaults. Customer info gives you the overview. Master data, account information, complete order and invoice history, combined with pending order and subscription information, everything displayed while having your customer on the phone.

Recording orders

Single orders for books, electronic media or other products, standing orders, and subscriptions to loose-leaf editions can be recorded, as can other types of continuous orders. Invoices can be generated automatically whenever you choose. You have complete control over the first release date - which can be explicitly defined. Information on the product ordered can be verified, ensuring correct invoicing. No matter how the order is received, whether it be via a central facility, EDI, rep order or the web, all order lines are processed all together in the same way.
The invoicing method is specified in the master data. Orders can be invoiced individually or in aggregation applying optimization rules for discount and shipping costs, regardless of their origin. You can collect orders from central facilities - including using EDI, web sites or other online services and combine these with re-shipments and pending orders for the same customer.
As an option directly after recording an order you may also start an online invoicing process which includes the online authorization of a credit card transaction.

Optimizing shipping costs

The combination of different consolidation models allows you to combine shipments to meet the individual needs of your customer, optimizing shipping costs while responding to customer instructions. To ensure that the customer is given complete information, packaging and delivery notes, separate periodic invoices, marketing information and special customer notices are generated during invoicing. All of these are available online and can be viewed at any time. Your filing tray becomes redundant.

Controlling production

Stock accounting allows you to keep detailed records on your stock and sales movements. Using end-of-month reports, you can calculate their current value based on various depreciation models. Minimum stock warnings and reports provide you with information to regulate reprints. Stock management controls internal stock movements, set up of shipping units and returns.

Feedback on customer satisfaction levels

Integrated CRM functionality helps you deal with queries and issues as they arise and provides a complete information resource for effective customer communication. All contact is logged allowing a proper and detailed assessment of the situation.

Judging your success

The marketing components in the Klopotek Publishing Solution allow precise, targeted marketing based on your customer and prospect database. Orders received from specific marketing initiatives are analyzed to ensure campaign success can be monitored and maximized. Comprehensive reporting features provide you with summaries either online or in print format – a powerful tool for controlling your activities and presenting the latest management information. Information from the integrated reporting, customer and/or title information systems can also be processed using various file formats, such as Excel. Thus, reports can be adapted to your precise needs. To save time with routine evaluations, default settings can be created for individual reports and queries.

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BSD - Enhancements 8.5 [PDF, 70KB]
BSD - Description [PDF 64 KB]
Information ViewPoint -Product Information [PDF, 1100KB]
Information ViewPoint - Flyer [PDF, 400KB]